Analisis jaringan sosial pada pelanggan toko daring studi kasus : pelanggan toko daring Heaven Lights = Social network analysis on online store customers case study online shop customers Heaven Lights

Analisis pengaruh situs web orientasi pelanggan dan kualitas situs web terhadap niat pembelian. Peran dari kepribadian situs web (Studi kasus zalora.co.id) = Effects of web site customer orientation and web site quality on purchase intention. The role of web site personality (Case study zalora.co.id)

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Mengelola Pengetahuan di Perusahaan Internasional: Peran apa yang dimainkan pengetahuan pelanggan dalam membangun hubungan pelanggan di MNE? = Managing Knowledge in International Firms: What role does customer knowledge play in building customer relationships in an MNE?

Analisis Segmentasi Pelanggan pada Toko Fashion Online = Customer Segmentation Analysis in Online Fashion Store