Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Pengaruh kepuasan nasabah dan kualitas relasional terhadap loyalitas nasabah internet banking : Kasus nasabah internet Banking KlikBCA

Pengaruh kualitas layanan mobile value added service terhadap kepuasan dan loyalitas pelanggan operator selular GSM

Pengaruh kualitas pelayanan bagi terciptanya loyalitas pelanggan pengguna layanan graihalo