Pasaribu, Hiras
Pengaruh komitmen, persepsi, dan penerapan pilar dasar Total Quality Management terhadap kinerja manajerial
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
Artikel Jurnal
Ide Asara
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
UI - Skripsi Membership
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi