Endah Rahmawati
Analisis baggage delivery time pada pemenuhan kualitas layanan di terminal kedatangan 2F Bandar Udara Soekarno Hatta: studi kasus PT Gapura Angkasa = Baggage delivery time analysis in compliance with the service quality at arrival terminal 2F Soekarno Hatta Airport: case study PT Gapura Angkasa
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Sony Suprapto
Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 : studi kasus PT PQR = Design of service level agreement for information technology services based on ITIL V3 2011 : a case study of PT PQR
Fakultas Ilmu Komputer Universitas Indonesia, 2020
 UI - Tugas Akhir
Muh. Arief Nugroho
Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics
Fakultas Ilmu Komputer Universitas Indonesia, 2019
 UI - Tugas Akhir
Slamet Harianto
Penentuan rute dan jadwal pengiriman multi produk pada disribusi bahan bakar untuk menjaga safety stock dengan pendekatan branch & bound : studi kasus wilayah IV = Multi product routing and scheduling for distribution fuel oil to maintain safety stock using branch and bound approach : case study region IV
Fakultas Teknik Universitas Indonesia, 2011
 UI - Tesis (Open)
Ahmad Gahar Habibie
Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ
2016
 UI - Skripsi (Membership)