Pengaruh E-Service Quality Terhadap Customer Loyalty: Peran Mediasi Customer Inspiration dan Customer Satisfaction (Studi Pada Pengguna GoFood Gen X dan Gen Y di Jawa) = The Influence of E-Service Quality on Customer Loyalty: The Mediating Role of Customer Inspiration and Customer Satisfaction (Study on Gen X and Gen Y GoFood Users in Java)

Pengaruh Customer Perceived Value dan Competitive Advantage Terhadap Customer Loyalty Melalui Peran Trust sebagai Mediasi (Studi Pada Generasi Z Pengguna Brand Skintific) = The Influence of Customer Perceived Value and Competitive Advantage on Customer Loyalty Through The Mediating Role of Trust: A Study on Generation Z Users of The Skintific Brand

Analisis pengaruh customer's perceived value terhadap minat beli ulang produk fashion pakaian H&M saat berwisata ke luar negeri = Analysis on the influence of customer's perceived value on repurchase intention of apparel fashion product of H&M while travelling abroad

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Pengaruh Perceived Usefulness, Perceived Ease of Use, dan Trust of Security terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna Aplikasi Blibli di Jakarta = The Influence of Perceived Usefulness, Perceived Ease of Use, and Trust of Security on Customer Loyalty through Customer Satisfaction among Blibli Application Users in Jakarta