Page, Susan
The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability
[American Management Association;, ], 2010
 eBooks
Page, Susan
The power of business process Improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability
American Management Association, 2016
 Buku Teks SO
Valerie Isabella
Case study assessment MGMT 313 = Penilaian studi kasus MGMT 313
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Makalah dan Kertas Kerja
Jeston, John
Business process management : practical guidelines to successful implementations
Routledge, 2014
 Buku Teks SO
Weske, Mathias
Business process management ; concepts, languages, architectures
Springer-Verlag, 2012
 eBooks