Page, Susan
The power of business process Improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability
American Management Association, 2016
 Buku Teks
Page, Susan
The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability
[American Management Association;, ], 2010
 eBooks
Jeston, John
Business process management : practical guidelines to successful implementations
Routledge, 2014
 Buku Teks
Weske, Mathias
Business process management ; concepts, languages, architectures
[, Springer-Verlag], 2012
 eBooks
Business process management workshops : BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011 : revised selected papers, part I
edited by Florian Daniel, Kamel Barkaoui, Schahram Dustdar
Springer-Verlag, 2012
 eBooks