Anastasia Esti Prabarini
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Anastacia Esti Prabarini
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen: studi kasus new customer dan repeat customer pada kedai kopi franchise dan non franchise: Starbucks Coffee dan Jakarta Coffee House = Analysis of physical environment effects and disconfirmation on consumer satisfaction and loyalty: case study new customer and repeat customer in franchise and non franchise coffee shop: Starbucks Coffee and Jakarta Coffee House
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Gladys Mayssa Heryanti
Pengaruh diferensiasi produk terhadap loyalitas pelanggan instant messenger line (studi pada mahasiswa fisip UI) = the effects of product differentiation toward customer loyalty of instant messenger line (studies in fisip UI student) / Gladys Mayssa Heryanti
2015
 UI - Skripsi (Membership)
Motif-motif etnik malaysia
Malaysia, Perbadanan Kemajuan Kraftangan
Bahagian Dayacipta (Yunit REkacorak) Perbadanan Kemajuan Kraftangan Malaysia, [date of publication not identified]
 Buku Referensi
Seni kraf batik: motif & teknik
Juhari Bin Azmi; Zuarinah Binti Umor; Mohd. Sakri Bin Ismail; Kamariah Binti Abdullah; Nora Binti Ali; Normaziah Binti Kamaruzaman
Intitut Kraf Negara, 2009
 Buku Referensi