Pengaruh inovasi jasa terhadap loyalitas pelanggan: studi pada mobile application t-bike Telkomsel = The effect of service innovation toward customer loyalty: study in t-bike Telkomsel mobile application

Peran Mediasi Customer Equity terhadap Pengaruh Customer Engagement pada Customer Loyalty (Studi pada Aplikasi MyPertamina) = The Mediation Role of Customer Equity on the Effect of Customer Engagement on Customer Loyalty (Study on MyPertamina Application)

Pengaruh komunitas merek online terhadap keterlibatan pelanggan, serta pengaruh keterlibatan pelanggan dan loyalitas komunitas terhadap loyalitas merek pada komunitas MI Fans Indonesia = The influence of online brand community on customer engagement, as well as the influence of customer engagement and community loyalty on brand loyalty in MI Fans Indonesia community

Pengaruh Customer Brand Engagement dan Customer Advocacy Terhadap Customer Loyalty = Influence of Customer Brand Engagement and Customer Advocacy, Toward Customer Loyalty

Analisis brand experience terhadap brand loyalty melalui mediasi brand relationship quality: studi kasus pada pengguna mobil Nissan Jabodetabek = An analysis effects of brand experience on brand loyalty through mediation effect of brand relationship quality: case study user Nissan Jabodetabek