Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Layanan Sertifikasi Elektronik Badan Siber dan Sandi Negara = Designing Service Level Agreement of Information Technology Services: A Case Study of Digital Certification Service in National Cyber and Crypto Agency

Analisa paramter service level agreement (SLA) pada layanan Metro Ethernet PT Telkom untuk wireless broadband Telkomsel (3G) dari apartemen Widya Chandra ke STO Semanggi 2 dngan RNC di Wisma Mulia lantai 4 = Analysis of service level agreement (SLA) parameter in Metro Ethernet Service of PT Telkom for Telkomsel wireless broadband (3G) from Widya Chandra Apartment to STO Semanggi 2 with The RNC at Wisma Mulia 4th floor

Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology

Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs