Ayu Muthia Kusumawardani
Role of value for money, service quality, and brand image on behavioural intentions: the case of full service and low cost airline passengers in Indonesia = Peranan value for money, kualitas layanan, dan citra perusahaan terhadap intensi perilaku: kasus penumpang maskapai penerbangan full service dan low cost di Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi Membership
Dimas Pandu Pradana
The impact of e-service quality and customer satisfaction on repurchase intention: airline e-ticketing service in Indonesia = Pengaruh kualitas e-servis dan kepuasan pelanggan di niat pembelian kembali: servis e-ticketing maskapai penerbangan di Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Yoseph Sandhi Wicaksono
Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis Open
Diki Hartanto
Strategi operasi maskapai penerbangan Indonesia paska pandemi = Airlines operation strategy after the covid-19 pandemic.
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis Membership
Sari Anastasia
Upaya peningkatan kualitas pelayanan jasa penerbangan berlayanan penuh di Indonesia = Efforts to improve the quality of full service airlines in Indonesia
Fakultas Teknik Universitas Indonesia, 2017
 UI - Skripsi Membership