Buku ajar evaluasi pelayanan kesehatan

Analisis kepuasan terhadap mutu pelayanan dengan minat beli ulang pasien rawat jalan umum di RSK Dr. Rivai Abdullah Palembang tahun 2015 = Analysis of the satisfaction of service quality with purchase intention general outpatient hospital leprosy Dr. Rivai Abdullah Palembang 2015

Analisis efek kepatuhan Integrated Care Pathway (ICP) apendiktomi dan evaluasi implementasinya di Rumah Sakit Awal Bros Batam Tahun 2016 = Compliance effect analysis of appendectomy Integrated Care Pathway (ICP) and evaluation of its implementation at Awal Bros Batam Hospital Year

Upaya Menurunkan Waktu Tunggu Obat Pasien Rawat Jalan dengan Analisis Lean Hospital di Instalasi Farmasi Rawat Jalan RS Atma Jaya = Efforts to Reduce Drug Waiting Time for Outpatient Patients with Lean Hospital Analysis in Outpatient Pharmacy Installation at Atma Jaya Hospital.

Analisis kepuasan pelanggan terhadap pelayanan kesehatan di rumah sakit umum daerah: Budhi Asih = Analysis of customers satisfaction towards health services in Budhi Asih local general hospital, east Jakarta year 2004