Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology

Gambaran Pola Perilaku Pengunjung dan Tampilan Struktural Media Online Kompas Health dan Detik Health = Overview of Visitor Behavior and Structural Display at Online Media Kompas Health and Detik Health

Kepuasan mahasiswa Telkom University dalam penanganan keluhan berbasis media social Facebook

Faktor-faktor yang Membuat Pemerintah Cina Mendukung Pengembangan Internet: Kepentingan Ekonomi dan Fungsi Kontrol (Periode 1993-2002) = Factors that Make the Chinese Government Support Internet Development: Economic Interests and Control Functions (Period 1993-2002)

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs