Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology

Gambaran Pola Perilaku Pengunjung dan Tampilan Struktural Media Online Kompas Health dan Detik Health = Overview of Visitor Behavior and Structural Display at Online Media Kompas Health and Detik Health

Kepuasan mahasiswa Telkom University dalam penanganan keluhan berbasis media social Facebook

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs

Evaluasi Layanan Teknologi Informasi berdasarkan ITIL V3 2011 dan COBIT 5: Studi Kasus pada Badan Pengawasan Keuangan dan Pembangunan = Evaluation of Information Technology Service based on ITIL V3 2011 and COBIT 5: Case Study at the Financial and Development Supervisory Agency