Ross, Catherine Sheldrick
Communicating professionally : a how-to-do-it manual for library applications
Library Association Publishing, 1998
 Buku Teks SO
Moss, Stephen R.
What you need to know about documenting your business : how to record critical information about your business processes, tasks and operating standards
Prentice-Hall, 2001
 Buku Teks
Ross, Catherine Sheldrick
Communicating professionally : a how-to-do-it manual for library applications / Catherine Sheldrick Ross, Patricia Dewdney
Library Association Publishing, 1998
 Buku Referensi
Tighe, Shirley M.
Instrumentation for the Operating Room: a photographic manual
Elsevier Mosby, 2012
 Buku Teks SO
Puji Astuti
Business plan putih laundry & dry cleaning
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Tesis Membership