Sollecito, William A.
McLaughlin and Kaluzny's continuous quality improvement in health care
Jones & Bartlett Learning, 2013
 Buku Teks
McLaughlin, Curtis P.
Continuous quality improvement in health care : theory, implementation, and applications
Aspen Publication, 1999
 Buku Teks
McLaughlin, Curtis P.
Implementing continuous quality improvement in health care: a global casebook
Jones & Bartlett Learning, 2012
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Chang, Richard Y.
Continuous process improvement : teams & quality
American Society for Training & Development Press, 2000
 eBooks
Service quality improvement : the customer satisfaction strategy for health care
edited by Wendy Leebov
American Hospital Publishing, 1994
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