Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia

Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia

Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)

Penerapan Perekrutan Admin, SOP Admin, Dan Optimisasi Penggunaan Instagram Sebagai Salah Satu Upaya Akuisisi Pelanggan Pada UMKM Nurma Catering Pasca Pandemi = Implementation Of Admin Recruitment, Admin SOPs, And Optimizing The Use Of Instagram As One Of The Customer Acquisition Efforts At Nurma Catering SMEs After The Pandemic