Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis

Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth

Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia

Pengaruh Kualitas Layanan pada Kepuasan Pelanggan dan Perilaku Konsumen Online Groceries Pasca Covid-19 di Indonesia = The Impact of Service Quality on Customer Satisfaction and Consumer Behavior of Online Groceries Post-Covid-19 in Indonesia

Analisis Pengaruh E-Service Quality terhadap Repurchase Intention melalui Customer Satisfaction (Studi pada JD.ID di Jabodetabek) = Effect of E-Service Quality on Repurchase Intention through Customer Satisfaction