Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Analisis pengaruh keinformatifan efektivitas dan hiburan pada toko online terhadap keadaan flow seseorang niat pembelian dan kepuasan: studi kasus situs Lazada Indonesia = The influence of informativeness effectiveness and entertainment in online store towards purchase intention and satisfaction analysis: case study Lazada Indonesia website

Analisis faktor-faktor yang mempengaruhi kepuasan pelanggan dalam melakukan belanja online pada situs e-commerce B2C dan C2C: studi kasus: Mataharimall dan Tokopedia = Analysis of factors affecting customer satisfaction in online shopping at B2C and C2C e-commerce website: case study: Mataharimall and Tokopedia

Analisis Pengaruh Dimensi Kenyamanan Belanja Online pada Kepuasan Pelanggan yang Mendorong Behaviour Intentions dan E-Wom. Studi Kasus: Sociolla.com = Analysis of the Influence of Online Shopping Convenience Dimensions on Customer Satisfaction Encouraging Behaviour Intentions and E-Wom. Study Case: Sociolla.com

Analisis pengaruh kepuasan layanan website terhadap loyalitas pelanggan e-commerce Blibli.com = Analysis of the effect of website service satisfaction on Blibli.com e-commerce customer loyalty