Pengaruh Dimensi E-Service Quality terhadap E Customer Satisfaction dan E-Customer Loyalty (Studi pada Pengguna Aplikasi Netflix di JABODETABEK) = The Effect of E-Service Quality Dimensions on E-Customer Satisfaction and E-Customer Loyalty (Study on Netflix Application Users in JABODETABEK)

Pengaruh E-Service Quality terhadap E-Customer Loyalty dengan E-Customer Satisfaction sebagai Variabel Mediasi pada Pengguna Blibli di Jabodetabek = The Effect of E-Service Quality on E-Customer Loyalty with E-Customer Satisfaction as a Mediating Variable for Blibli Users in Jabodetabek

Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction

Analisis Electronic Service Quality (E-Servqual): Hubungan terhadap E-Customer Satisfaction, Reuse Intention, serta Word-of-Mouth = Analysis Electronic Service Quality (E-Servqual): Relationship to E-Customer Satisfaction, Reuse Intention, and Word-of-Mouth

Pengaruh e-Service quality, reputation, e-Trust, e-Satisfaction, terhadap e-Customer loyalty (studi pada PT. Bank Central Asia Tbk) = The Effect of e-Service quality, reputation, e-Trust, e-Satisfaction towards e-Customer loyalty (study PT. Bank Central Asia Tbk) / Ai Heni Novianti