Role of value for money, service quality, and brand image on behavioural intentions: the case of full service and low cost airline passengers in Indonesia = Peranan value for money, kualitas layanan, dan citra perusahaan terhadap intensi perilaku: kasus penumpang maskapai penerbangan full service dan low cost di Indonesia

Exceptional service, exceptional profit: the secrets of building a five-star customer service organization

Analisis pengaruh faktor relasional dan kegagalan pelayanan terhadap pemulihan dan kepuasan pelayanan : suatu penelitian terhadap layanan klaim asuransi mobil

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Corporate Social Responsibility (CSR) dan Service Quality: Manakah yang Lebih Berpengaruh terhadap Customer Loyalty Maskapai Garuda Indonesia? = Corporate Social Responsibility (CSR) and Service Quality: Which One Plays a Greater Role in Garuda Indonesia's Customer Loyalty?