Integrasi model kualitas web, Importance Performance Analysis (IPA) dan Fuzzy Quality Function Deployment untuk meningkatkan kualitas web akademik : studi kasus web akademik Institut Teknologi Del = Integrating web quality model, Importance Performance Analysis (IPA) and fuzzy quality function deployment to increase

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment

Penerapan quality function deployment dengan mengadopsi penggabungan metode servqual dan model kano dalam upaya meningkatkan kualitas layanan web perguruan tinggi : studi kasus web STMIK MDP = Application of quality function deployment by integrating servqual method with kano model to increase higher education web service quality case study website of STMIK MDP

Integrasi updated D&M is success model, kano model dan quality function deployment untuk menganalisis kualitas Sistem Persuratan dan Disposisi Elektronik (SPDE): studi kasus Kementerian Sekretariat Negara = Integration of updated d m is success model, kano model and quality function deployment to analyze the quality of Electronic Disposition and Mailing System (SPDE): case study in Ministry of State Secretariat / Erma Nindiaswari

Strategi peningkatan kualitas layanan enterprise portal dengan menggunakan integrasi metode servqual, kano model dan qfd: studi kasus PT. Maskapai Reasuransi Indonesia tbk. = Service quality imporvement strategy using integration of servqual, kano model and qfd : a case study of PT. Maskapai Reasuransi Indonesia