Pierce, Milton
How to collect your overdue bills / Milton Pierce.
Dow Jones-Irwin, 1980
 Buku Teks
Young, Dennis
How shall we collect the garbage? : a study in economic organization / Dennis Young
The Urban Institute , 1972
 Buku Teks
Sher, David
How to collect debts and still keep your customers / David Sher, Martin Sher
Amacom, 1999
 Buku Teks
Program evaluation in education : when? how? to what ends
edited by Santa A. Raizen, Peter H. Rossi
National Academy Press, 1981
 Buku Teks
Conway, Mal
How to measure customer satisfaction: research & evaluation
[;American Society for Training & Development Press, American Society for Training & Development Press], 2000
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