Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company

Perancangan Strategi Customer Lifetime Value pada Perusahaan Telekomunikasi di Indonesia = Designing the Strategy of Customer Lifetime Value on Telecommunication Company in Indonesia

Analisis Pengaruh Organizational Culture, Corporate Entrepreneurship, dan Implementasi Customer Relationship Management Terhadap Kinerja Unit Bisnis pada Perusahaan Telekomunikasi di Indonesia = Analyzing The Influence of Organization Culture, Corporate Entrepreneurship, and Implementation Customer Relationship Management on The Performance of Business Units on Telecommunication Companies in Indonesia

Analisis Tingkat Occupational Stress pada Developer Aplikasi menggunakan Electroencephalogram (EEG) dan Job Stress Scale (JSS) = Analysis of Occupational Stress Levels in Application Developers using Electroencephalogram (EEG) and Job Stress Scale (JSS)

Pengaruh beban kerja mental terhadap kelelahan mental agent customer care menggunakan electroencephalogram = The effect of mental workload towards mental fatigue on customer care agent using electroencephalogram