Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Analisis pengaruh mall environment dan customer perceived value terhadap customer satisfaction dan customer loyalty; studi kasus shopping mall di kawasan segitiga emas Jakarta = Analysis of the effect of mall environment and customer perceived value towards customer satisfaction and customer loyalty; case study shopping mall in golden triangle of Jakarta area

Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z

Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Pengaruh Value Co-Creation dengan menggunakan DART Model terhadap Customer Satisfaction dan Customer Loyalty (Studi pada Anggota Komunitas LEGO Ideas) di Industri Mainan Tradisional = The Influence of Value Co-Creation using the DART Model on Customer Satisfaction and Customer Loyalty (Study on LEGO Ideas Community Members) in the Traditional Toy Industry