Arga Dija Putra
Efektivitas pelayanan prima pada Satpas SIM Polresta Bekasi Kota = Excellent service unit effectiveness of organizer of administrative letter driving licence at Bekasi City police department
Program Pascasarjana Universitas Indonesia, 2015
 UI - Tesis (Membership)
Achmad Haris Sanjaya
Kualitas Pelayanan Surat Keterangan Catatan Kepolisian (SKCK) di Satuan Intelijen dan Keamanan Polres Cilegon: Pendekatan Servqual = Quality of (SKCK) Service at Intelligence and Security Unit of Cilegon Resort Police Servqual Approach
Program Pascasarjana Universitas Indonesia, 2017
 UI - Tesis (Membership)
Samiudin
Kajian tentang kualitas pelayanan dengan pendekatan servqual di kantor imigrasi tanggerang = Study on service quality with servqual approach at immigration office of tangerang = Study on service quality with servqual approach at immigration office of Tangerang
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Johan Irawan
Analisis kepuasan masyarakat pada pelayanan Satpas SIM Polda Metro Jaya di luar DKI Jakarta : studi kasus pelayanan SIM di Satpas Polres Metro Tangerang Kota, Polresta Bekasi Kota dan Polresta Bekasi = Analysis of customer satisfaction on service Satpas SIM City Police in outside Jakarta : case study SIM services in Satpas City of Tangerang Metro Police City of Bekasi Police and Bekasi Police
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Hasbialloh
Pengukuran kualitas pelayanan reservasi PT. MNA dengan menggunakan metode SERVQUAL = Measurement of service quality reservation unit at PT MNA with SERVQUAL method
Fakultas Teknik Universitas Indonesia, 2008
 UI - Skripsi (Open)