Rose, Kenneth H.
Project quality management: why, what and how
J Ross, 2005
 Buku Teks
Rose, Edward, 1946-
How to create a team culture: teams & quality
American Society for Training & Development Press, 2001
 eBooks
Anderson, Frank Russel
Quality controlled investing ; or, How to avoid the pick and pray method
John Wiley & Sons, 1978
 Buku Teks SO
Harrington, H. James
The improvement process : how America's Reading companies improve quality
McGraw-Hill, 1987
 Buku Teks SO
Brown, Stanley A.
Total Quality Service: how organization use it to create a competitive advantage
Prentice-Hall, 1992
 Buku Teks SO