Conway, Mal
Using electronic surveys: research & evaluation
American Society for Training & Development Press, 2003
 eBooks
Reeves, Tom Kynaston
Surveys at work : a practioner’s guide
McGraw-Hill, 1981
 Buku Teks
Telephone surveys in Europe: research and practice
Sabine Hader, Michael Hader, Mike Kuhne, editors
[Springer, Springer], 2012
 eBooks
Frey, James H.
Survey research by telephone
Sage Publications, 1983
 Buku Referensi
Foddy, William
Constructing questions for interviews and questionnaires: theory and practice in social research
Cambridge University Press, 1993
 Buku Teks