Tarone, Elaine
Oxford University Press, 1991
Buku Teks
Tobey, Deborah Davis
American Society for Training & Development, 2007
eBooks
Water Environment Federation. Wastewater Collection Systems Management Task Force.
McGraw-Hill, 2010
Buku Teks
Johnson, Peggy
[American Management Association, ], 2009
eBooks
edited by Michael Pearce
Ashgate, 1992
Buku Teks