Woodward, Jeannette
Creating the customer-driven library: building on the bookstore model
American Library Association, 2005
 eBooks
Moffitt, Sean
Wikibrands : reinventing your company in a customer-driven marketplace
McGraw-Hill , 2011
 Buku Teks
Choung, Myung Seob
Memory bookstore = Bookstore for revenge
Baca, 2022
 Buku Teks
Moschella, David
Customer-Driven IT: how users are shaping technology industry growth
Harvard Bussiness School Press, 2003
 Buku Teks
Moffitt, Sean
Wiki brands: reinventing your company in a customer-driven marketplace
McGraw-Hill, 2011
 Buku Teks