Get weird!: 101 innovative ways to make your company a great place to work

Pengaruh identitas merek dalam pembentukan loyalitas konsumen (studi kasus konsumen pelumas sepeda motor di Jakarta) = The effect of brand identity on customer loyalty (case study of motorcycle lubricant product customer in Jakarta)

Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia

Shaping the future: a dynamic process for creating and achieving your company's strategic vision

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers