Bell, Chip R.
Managing knock your socks off service
[American Management Association;, ], 2007
 eBooks
Zemke, Ron
Knock your socks off service recovery
[American Management Association, ], 2000
 eBooks
Delivering knock your socks off service
Performance Research Associates
[American Management Association, ], 2007
 eBooks
Zemke, Ron
Delivering knock your socks off service
American Management Association, 2001
 eBooks
Zemke, Ron
Coaching knock your socks off service
American Management Association, 1997
 eBooks