Bell, Chip R.
Managing knock your socks off service
American Management Association, 2007
 eBooks
Zemke, Ron
Knock your socks off service recovery
American Management Association, 2000
 eBooks
Delivering knock your socks off service
by Performance Research Associates
American Management Association, 2007
 eBooks
Zemke, Ron
Delivering knock your socks off service
American Management Association, 2001
 eBooks
Zemke, Ron
Coaching knock your socks off service
American Management Association, 1997
 eBooks