Falcone, Paul
2600 phrases for effective performance reviews: ready-to-use words and phrases that really get results
American Society for Training & Development, 2005
 eBooks
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Kasmir
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Gallagher, Richard S.
The customer service survival kit: what to say to defuse even the worst customer situations
[American Management Association, ], 2013
 eBooks