Intelligence perspective customer satisfaction analysis toward PLN's service performance : case study PT PLN East Java distribution

Analisis pengaruh kualitas pelayanan, kepuasan konsumen, dan Experiental Marketing terhadap Word of Mouth: studi kasus pada Taman Pengembangan Anak Makara Fakultas Psikologi Universitas Indonesia = the Effect of service quality , customer satisfaction, and experimental marketing toward Word of Mouth: case study Taman Pengembangan Anak Makara of Faculty of Psychology at Universitas of Indonesia

Persepsi masyarakat pengguna jasa kantor pertanahan Kotamadya Jakarta Selatan mengenai kualitas dan kepuasan pelayanan = the Perception on the users of land office services of South Jakarta Municipacility on the service quality and satisfaction

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Kualitas jasa PT Tiga Utama.