Zemke, Ron
Delivering knock your socks off service
American Management Association, 2001
 eBooks
Thomas, Ann
Delivering knock your socks off service: 20th anniversary edition
[American Management Association;, ], 2012
 eBooks
Bell, Chip R.
Managing knock your socks off service
[American Management Association;, ], 2007
 eBooks
Zemke, Ron
Knock your socks off service recovery
[American Management Association, ], 2000
 eBooks
Zemke, Ron
Coaching knock your socks off service
American Management Association, 1997
 eBooks