Fryman, Mark a.
Quality and process improvement / by Mark A. Fryman
Delmar/Thomson Learning, 2002
 Buku Teks SO
Chang, Richard Y.
Continuous process improvement : teams & quality
American Society for Training & Development Press, 2000
 eBooks
Harrington, H. James
The improvement process : how America's Reading companies improve quality
McGraw-Hill, 1987
 Buku Teks SO
Hugo Wibowo Haryoseno
Penilaian dan peningkatan perfoma maintenance dengan pengembangan maintenance scorecard dan maintenance value stream mapping pada PT. XYZ = Assessment and improvement of maintenance performance with development of maintenance scorecard and maintenance value stream mapping in PT. XYZ
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi Membership
Dahlgaard, Jens J.
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
 Buku Teks