Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Dictionary of spelling : get results!
Geddes & Grosset, 2003
 Buku Referensi
Evenson, Renee, 1951-
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks