Carnes, Barbara
Making E-learning stick: techniques for easy and effective transfer of technology-supported training
American Society for Training & Development, 2012
 eBooks
Thach, Elizabeth C.
Effective distance learning: training techology
[American Society for Training & Development Press, American Society for Training & Development Press], 2001
 eBooks
Sullivan, Rick
Effective classroom training techniques: presentation skills & games
American Society for Training & Development Press, 2005
 eBooks
The value of evaluation: making training evaluations more effective
ASTD Research Study
American Management Association, 2009
 eBooks
Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks