Bayuaji Prasetyo
Analisis Peran Digital Innovation, Perceived Value, dan Loyalty Program terhadap Kesetiaan Pelanggan di PT. Garuda Indonesia = The Role of Digital Innovation, Perceived Value, and Loyalty Program on Customer Loyalty at PT. Garuda Indonesia.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
Suratmin Suria Wijaya
Pengaruh layanan purna jual terhadap nilai, kepuasan dan loyalitas pelanggan: Studi pemasaran relasional pada PT. Toyota Astra Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Tesis Membership
Dhaifina Fajryn
Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
Khalisha Azzahra
Analisis Pengaruh Brand Love dan Brand Image Terhadap Customer Engagement pada Apparel Fashion Brands = Analysis of Brand Love and Brand Image Towards Customer Engagement on Apparel Fashion Brands
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis Membership
Nila Sari M.
Pengaruh atribut jasa terhadap loyalitas pelanggan studi kasus: Jasa salon kecantikan
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Tesis Membership