Goulston, Mark
Just listen: discover the secret to getting through to absolutely anyone
American Management Association, 2010
eBooks
Canary, Daniel
Sex and gender differences in personal relationships
Gilford Press, 1997
Buku Teks
Zweifel, Thomas D.
Communicate or die : Getting results through speaking and listening
Selectbooks, 2009
Buku Teks
Ward, Kate
Personality style at work : the secret to working with (almost) anyone
McGraw-Hill, 2012
Buku Referensi
Lowndes, Leil
How to talk to anyone : 92 little tricks for big success in relationships
Element, 2014
Buku Teks