Peran quality tools dalam upaya peningkatan kepuasan konsumen di sektor perhubungan
 Artikel Jurnal
Engel, James F.
Consumer behavior
The Dryden Press , 1995
 Buku Teks
Reza
Gaya hidup pembelanja di pusat perbelanjaan GMP
1990
 UI - Tesis Membership
Yandhika Mardi Haposan
PERLINDUNGAN KONSUMEN DALAM PELAKSANAAN KEGIATAN PERANTARA PEDAGANG EFEK DI INDONESIA = Consumer Protection on Securities Brokerage Activities in Indonesia
Fakultas Hukum Universitas Indonesia, 2018
 UI - Tesis Membership
Ari Wakhyuni
Tinjauan Yuridis Putusan Komisi Pengawas Persaingan Usaha Atas Layanan Triple Play Indihome Dalam Perspektif Hukum Perlindungan Konsumen = Juridical Review of the Commission for the Supervision of Business Competition Decision on Triple Play Indihome Services in Law of Consumer Protection Perspective
Fakultas Hukum Universitas Indonesia, 2018
 UI - Tesis Membership