Battell, Chris
Effective listening: business skills
American Society for Training & Development, 2006
 eBooks
Ferrer, Jami
Mosaic II: a listening/speaking skills book
Random House, 1985
 Buku Teks SO
Orey, Maureen
Communication skills training
American Society for Training and Development Press;, 2004
 eBooks
Downs, Lisa J.
Negotiation skills training
American Society for Training & Development, 2009
 eBooks
Orey, Maureen
Communication skills training
ATD Press, 2015
 Buku Teks SO