Aries Susanty
The Relationship between Brand Equity, Customer Satisfaction, and Brand Loyalty on Coffee Shop: Study of Excelso and Starbucks
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2015
 Artikel Jurnal
Aries Susanty
The relationship between brand equity, customer satisfaction, and brand loyalty on coffee shop: study of excelso and starbucks. / Aries Susanty, Eirene Kenny
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2015
 Artikel Jurnal
Panjaitan, Jesly Yuriaty
Customer experience and service quality to enhance brand loyalty of starbucks indonesia pt sar coffee indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008
 UI - Tesis Open
Damanik, Laura Rosemarie
Pengaruh brand personality terhadap brand loyalty dimediasi oleh customer satisfaction: pada pelanggan Starbucks Margo City Depok = The effect of brand personality on brand loyalty mediated by customer satisfaction: oon customer of Starbucks Margo City Depok
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi Membership
Indri Seskjuai Kustjiptafelia
Analisis perhitungn CBBE (Customer Based Brand Equity) Coffee House pada segmen konsumen SES AB di Jakarta : studi kasus Starbucks dan 5 Kompetitornya
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Tesis Membership