Strategi bisnis PT (persero) Pelindo II dalam mengelola fasilitas pelabuhan Tanjung Priok = The business strategy at PT (Persero) Pelindo II for manages all facilities of port of Tanjung Priok

Analisis pengaruh customer complaints, positive affectivity, dan negatif affectivity terhadap komitmen karyawan customer service di perusahaan jasa : studi kasus PT Bank Negara Indonesia (Persero) Tbk.

Pemasaran jasa manusia teknologi strategi perspektif indonesia = Services marketing

The Essence of services marketing pemasaran jasa=Ten essence of service marketing/ Adrian Payne; penerjemah Fandy Tjiptono

Customer intention toward theme park : the mediating role of customer attitude on the impact of service quality quality and experiential marketing