Ferdy Trisanto Kurniawan
Strategi bisnis PT (persero) Pelindo II dalam mengelola fasilitas pelabuhan Tanjung Priok = The business strategy at PT (Persero) Pelindo II for manages all facilities of port of Tanjung Priok
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
UI - Tesis Membership
Payne, Adrian
The essence of services marketing pemasaran jasa = Ten essence of service marketing
Andi, 1993
Buku Teks
Lovelock, Christopher H.
Pemasaran jasa manusia teknologi strategi perspektif indonesia = Services marketing
Erlangga, 2011
Buku Teks
Customer intention toward theme park : the mediating role of customer attitude on the impact of service quality quality and experiential marketing
Artikel Jurnal
Lovelock, Christopher H.
Services marketing : people, technology, strategy
Pearson Education , 2011
Buku Teks