Implementasi penggunaan aplikasi qlue sebagai manajemen keluhan dalam pelayanan publik di DKI Jakarta = Implementation of qlue application as public services complaint management in DKI Jakarta

Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)

Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction

Contracting for services in state and local government agencies

Keadilan Spasial dalam Distribusi Pelayanan Publik di Jakarta = Spatial Justice in the Distribution of Public Services in Jakarta