Efektifitas Customer Relationship Management terhadap kepuasaan pelanggan : studi kasus pada PT. XYZ penyedia layanan jasa hygiene = The effectivness of customer relationship management towards customer satisfaction : case study of PT XYZ a hygiene service company / Syafrin Wirawan

Membangun Kesiapan Berbagi Pengetahuan melalui Pelatihan untuk Kepala Toko PT. Gramedia Asri Media Jakarta = Developing Readiness for Knowledge Sharing through Training for Chief Officer in PT. GRAMEDIA ASRI MEDIA Jakarta

Analisis kepuasan pelanggang kualitas pelayanan dan implemntasi customer relationship management: Studi kasus pada PT. Indosat Mega Media / INDOSATnet RN Bogor

Analisis implementasi customer relationship management: Kasus Di PT Indosat

Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)