Delivering knock your socks off service
by Performance Research Associates
American Management Association, 2007
 eBooks
Thomas, Ann
Delivering knock your socks off service: 20th anniversary edition
American Management Association, 2012
 eBooks
Bell, Chip R.
Managing knock your socks off service
American Management Association, 2007
 eBooks
Zemke, Ron
Knock your socks off service recovery
American Management Association, 2000
 eBooks
Zemke, Ron
Coaching knock your socks off service
American Management Association, 1997
 eBooks