Puckett, Jason, 1969-
Modern pathfinders: creating better research guides
Association of College and Research Libraries, a division of the American Library Association, 2015
 Buku Teks
Personnel issues in reference services / edited by Bill Katz and Ruth A. Fraley
Haworth Press, 1986
 Buku Referensi
Coffman, Steve
Going live: starting and running a virtual reference service
[American Library association, American Library association], 2003
 eBooks
Kuhlthau, Carol Collier, 1937-
Seeking meaning: a process approach to library and information services
Libraries Unlimited, 2004
 Buku Teks
Planning academic library orientations: case studies from around the world
edited by Kylie Bailin, Benjamin Jahre, Sarah Morris
Chandos Publishing, 2018
 Buku Teks