Efektivitas manajemen pengaduan pada aplikasi layanan aspirasi dan pengaduan online rakyat (LAPOR) atas pelayanan publik = Effectiveness of complaints management on application of aspiration and complaints service online people (LAPOR) for public service

Evaluasi kebergunaan E-Government Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR) pada instansi pemerintah = Usability evaluation of government national complaint handling system (LAPOR) in Indonesia

Analisis design-reality gap pada Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!) = Design-reality gap analysis of Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!).

Evaluasi Proses Governance Network pada Jejaring Aktor Penyelenggaraan Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional (SP4N) di Level Makro = Evaluation of Governance Network Processes in the Actor Network of the National Public Service Complaint Management System (SP4N) at the Macro Level

Efektivitas sistem informasi layanan aspirasi dan pengaduan online rakyat (LAPOR!) pada unit kerja presiden bidang pengawasan dan pengendalian pembangunan (UKP4) = Information system's effectiveness of aspirations and online complaining services lapor at president's delivery unit for development monitoring and oversight (UKP4)