Fina Anggun Puspita
Pengaruh Customer Experience, Customer Satisfaction, dan Word of Mouth terhadap Customer Loyalty dengan Consumer Demographics sebagai Variabel Moderasi pada Nasabah Seabank di DKI Jakarta = The Influence of Customer Experience, Customer Satisfaction, and Word of Mouth on Customer Loyalty with Consumer Demographics as a Moderating Variable for Seabank Customers in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Bagus Wicaksono Aji
Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan minimarket Podjok Jakarta = A comparative study on relationship between service quality, customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok halal Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership
Hanina Ar Ridho
Hubungan antara service quality, customer satisfaction, customer loyalty dan word of mouth pelanggan mini market Podjok Halal Jakarta = A comparative study on relationship between service quality customer satisfaction word of mouth and customer loyalty of customers minimarkets Podjok Halal Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership
Meysha Almaya
Pengaruh electronik word of mouth terhadap niat beli konsumen pada produk kosmetik = The impact of electronic word of mouth toward customer purchase intention on cosmetic product
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
Wikrama Suryawardhana
Pengaruh customer-brand relationship dengan brand loyalty dan word of mouth: studi pada merek Zara di Indonesia = The influence of customer brand relationship towards brand loyalty and word of mouth: study cases Zara in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership