Perancangan Service Desk Manajemen Layanan Teknologi Informasi Berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia = Service Desk Design for Information Technology Service Management Based on ITIL 4 Framework: A Case Study Information and Communication Technology Division of Indonesia National Police

Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco

Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center

Pengaruh kinerja kualitas layanan yang dirasakan dan nilai pelanggan terhadap pemebelian ulang (studi pada busway transjakarta)