Analisis kinerja layanan dari penerapan managed services divisi IT service operation menggunakan pendekatan servqual: studi kasus PT. ABC = Service quality analysis of managed services implementation IT service operation division using servqual approach case study PT. ABC / Alwin Muhaimin

Pengukuran kualitas layanan pengembangan SI/TIi produksi terhadap pelanggan internal perusahaan dengan menggunakan metode service quality (servqual) dan model kano dengan studi kasus PT XYZ = Measurement of production information system information technology development service quality using service quality servqual and kano model for case study PT XYZ

Analisis penerapan lean six sigma dan critical success factor untuk proses perbaikan kualitas layanan jaringan seluler studi kasus: PT Indosat, Tbk = Analysis of the application of lean six sigma and critical success factor for mobile service quality improvement process case study: PT Indosat, Tbk

Pemeringkatan kualitas middleware enterprise service bus menggunakan quality function deployment dan analytical hierarchy process: studi kasus BPJS Kesehatan = Prioritizing enterprise service bus middleware quality using quality function deployment and analytical hierarchy process: a case study in healthcare social security agency

Peningkatan indeks kualitas produk pada tahap pengembangan produk di PT. XYZ dengan metode six sigma = Quality index improvement on product development phase in PT XYZ using six sigma method